80% to 90% of DX (digital experience) initiatives fail. How can you increase your odds of successes? The answer lies in the Experience Triad—CX, AX, and BX—customer experience, agent experience, and the business experience. That’s what it takes to deliver delightful DX, today’s business imperative!

 Add to My Calendar 2019-10-15 7:00:00 2019-10-15 19:00:00 America/Chicago eGain Experience 360 eGain Experience 360. Exchange ideas, best practices, and success stories in digital customer engagement. Hyatt Regency, O'Hare, 9300 Bryn Mawr Avenue, Rosemont, Illinois 60018

OUR SPEAKERS

Ian Jacobs

Ian Jacobs

Principal Analyst
Forrester
Ashu Roy

Ashu Roy

CEO
eGain Corporation
Eric Burton

Eric Burton

VP, Customer and Employee Tools
Comcast
Shaelyn Otikor

Shaelyn Otikor

SVP, Global Strategy, Corporate and
Institutional Services, Northern Trust
Jason Blitek

Jason Blitek

Second VP, Client Delivery Solutions
Northern Trust
Kurt Van Dyn Hoven

Kurt Van Dyn Hoven

Sr. Director Customer Success
Lands' End

AGENDA

Throughout the day at the demo lounge: Innovations and use-cases, Unlimited Q&A on anything experience
7:30 am to 9:00 am

Registration + Breakfast + Innovation Showcase + Product Conversations

9:00 am to 10:00 am

ANALYST VIEW

Contact Center 2025

Ian Jacobs, Principal Analyst, Forrester

10:00 am to 10:55 am

KEYNOTE

Easy Experiences, Invisible Technology

Ashu Roy, CEO, eGain

10:55 am to 11:25 am

CLIENT INNOVATION SHOWCASE

Comcast

Eric Burton, VP, Customer and Employee Tools, Comcast

11:25 am to 11:30 am

Demo Lounge Walkthrough

Manju Ramachandran, Senior Director, Product Usability, Documentation, and Training, eGain

11:30 am to 12:00 pm

Coffee + Innovation Showcase + Product Conversations

12:00 pm to 12:30 pm

CLIENT INNOVATION SHOWCASE

Lands' End

Kurt Van Dyn Hoven, Senior Director Customer Success, Lands' End

12:30 pm to 12:55 pm

AI to Boost the Topline in Financial Services

Evan Siegel, VP, Financial Services AI Solutions, eGain

12:55 pm to 1:15 pm

Run, Change, Transform Experiences

Ian Jones, Head of Strategic Solutions, eGain

1:15 pm to 2:30 pm

Lunch + Innovation Showcase + Product Conversations

2:30 pm to 3:00 pm

CLIENT INNOVATION SHOWCASE

Northern Trust

Shaelyn Otikor, SVP, Global Strategy, Corporate & Institutional Services, Northern Trust

Jason Blitek, Second VP, Client Delivery Solutions, Northern Trust

3:00 pm to 4:00 pm

Designing and Delivering Easy


Think Adoption

Linda Yeardley, Director, Digital Transformation, eGain

 

Advisor Desktop

Ashish Kumar, Senior Director, Engineering, eGain

 

Messaging

Arvind Gopal, Senior Director, Product Management, eGain

 

Analytics

James Hunt, Senior Director, Product Management, eGain

 

Knowledge

Meenakshi Sharma, VP, Product Marketing + Design, eGain

 

Chatbots

Sam Hahn, Technology Evangelist, eGain

 

4.00 pm to 6:00 pm

Cocktail Reception + Innovation Showcase + Product Conversations

4.30 pm to 6:30 pm

Chatbot Factory
Join us at the Bot Factory to build and take away your own starter customer service chatbot in 2 hours

Desktop Workshop

Join us at the Desktop Workshop to experience what the advisor desktop can do for your customer and agent experience


* Agenda subject to change without notice




EGAIN SOLVE SESSIONS

Wednesday, October 16  |   Only for eGain Customers and Partners

In-depth sessions with unlimited Q&A on eGain Solve—the latest version of eGain's customer engagement suite

Track 1: DigitaL+Desktop
  • 9 am - 10 am
REGISTER
Track 2: knowledge+AI
  • 10 am - 11 am
REGISTER
Track 3: Analytics
  • 11 am - 12 pm
REGISTER


WHAT TO EXPECT

One great day

Exchange ideas, best practices, and success stories in digital, knowledge, analytics, and AI.

Location

Great location in the vicinity of Chicago O'Hare! Free shuttle rides available.

Demo lounge

Watch innovations in action; learn quickly to get there risk-free.

Free food and drinks!

Enjoy your day with free breakfast, lunch, and cocktails!

WHAT PEOPLE SAY

They love it. Read what the previous attendees had to say!

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EVENT VENUE

Hyatt Regency, O'Hare
9300 Bryn Mawr Avenue, Rosemont, Illinois 60018

CONTACT

Email us for eGain Experience 360 inquiries

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