80% to 90% of DX (digital experience) initiatives fail. How can you increase your odds of successes? The answer lies in the Experience Triad—CX, AX, and BX—customer experience, agent experience, and the business experience. That’s what it takes to deliver delightful DX, today’s business imperative!

 Add to My Calendar 2019-10-15 7:00:00 2019-10-15 19:00:00 America/Chicago eGain Experience 360 eGain Experience 360. Exchange ideas, best practices, and success stories in digital customer engagement. Hyatt Regency, O'Hare, 9300 Bryn Mawr Avenue, Rosemont, Illinois 60018

OUR SPEAKERS

Ian Jacobs

Ian Jacobs

Principal Analyst
Forrester
Ashu Roy

Ashu Roy

CEO
eGain Corporation
Eric Burton

Eric Burton

VP, Customer and Employee Tools
Comcast

AGENDA

Throughout the day at the demo lounge: Innovations and use-cases, Unlimited Q&A on anything experience
7:30 am to 9:00 am

Registration + Breakfast + Innovation Showcase + Product Conversations

9:00 am to 10:00 am

ANALYST VIEW

Contact Center 2025

Ian Jacobs, Principal Analyst, Forrester

10:00 am to 10:55 am

KEYNOTE

Easy Experiences, Invisible Technology

Ashu Roy, CEO, eGain

10:55 am to 11:25 am

CLIENT INNOVATION SHOWCASE

Comcast

Eric Burton, VP, Customer and Employee Tools, Comcast

11:25 am to 12:00 pm

Coffee + Innovation Showcase + Product Conversations

12:00 pm to 12:20 pm

AI to Boost the Topline in Financial Services

Evan Siegel, VP, Financial Services AI Solutions, eGain

12:20 pm to 12:40 pm

Run, Change, Transform Experiences

Ian Jones, Head of Strategic Solutions, eGain

12:40 pm to 1:00 pm

What a VA Needs: ML, AI, and Knowledge

Sam Hahn, Technology Evangelist, eGain

1:00 pm to 1:05 pm

Demo Lounge Walkthrough

Manju Ramachandran, Senior Director, Product Usability & Documentation, eGain

1:05 pm to 2:30 pm

Lunch + Innovation Showcase + Product Conversations

2:30 pm to 3:00 pm

CLIENT INNOVATION SHOWCASE

3:00 pm to 3:30 pm

CLIENT INNOVATION SHOWCASE

3:30 pm to 3:50 pm

The Messaging Hub for Customer Engagement: What, Why, and How

Arvind Gopal, Senior Director, Product Management, eGain

3:50 pm to 4:10 pm

Agent Desktop Transformation: From the Phone Age to The Digital Age

Ashish Kumar, Director, Engineering, eGain

4.10 pm to 6:00 pm

Cocktail Reception + Innovation Showcase + Product Conversations

4.30 pm to 6:30 pm

Chatbot Factory and Desktop Workshop


* Agenda subject to change without notice




EGAIN SOLVE SESSIONS

Wednesday, October 16  |   Only for eGain Customers and Partners

In-depth sessions with unlimited Q&A on eGain Solve—the latest version of eGain's customer engagement suite

Track 1: DigitaL+Desktop
  • Session 1: 9 am - 10 am
  • Session 2: 10 am - 11 am
  • Session 3: 11 am - 12 pm
REGISTER
Track 2: knowledge+AI
  • Session 1: 9 am - 10 am
  • Session 2: 10 am - 11 am
  • Session 3: 11 am - 12 pm
REGISTER
Track 3: Analytics
  • Session 1: 9 am - 10 am
  • Session 2: 10 am - 11 am
  • Session 3: 11 am - 12 pm
REGISTER


WHAT TO EXPECT

One great day

Exchange ideas, best practices, and success stories in digital, knowledge, analytics, and AI.

Location

Great location in the vicinity of Chicago O'Hare! Free shuttle rides available.

Demo lounge

Watch innovations in action; learn quickly to get there risk-free.

Free food and drinks!

Enjoy your day with free breakfast, lunch, and cocktails!

WHAT PEOPLE SAY

They love it. Read what the previous attendees had to say!

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EVENT VENUE

Hyatt Regency, O'Hare
9300 Bryn Mawr Avenue, Rosemont, Illinois 60018

CONTACT

Email us for eGain Experience 360 inquiries

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