eGain Digital Day 2016

 Book your seat now!


March 8, 2016
Starting at 7 am

For a day,
exchange ideas, best practices, and success stories in digital customer engagement.

Digital transformation is front and center of boardroom discussions today. What is driving it, what does it mean for customer service, and how do you operationalize digital transformation in customer service? Join us in London for the eGain Digital Day 2016! The event is 100% free to attend and is being held at a great venue!

The Speakers

Client Success Stories

Partner Success Stories

Product Discussions

Product Demos


 packed with high quality content, just for you.

7:00 am to 9:15 am

Registration, breakfast, and demo showcase

9:15 am to 9:20 am

Opening remarks

9:20 am to 10:15 am

Keynote 1: Digital Customer Experience—Big Trends and Best Practices for 2016

Ed Thompson, VP and Distinguished Analyst, Gartner

Edmund (Ed) Thompson is a VP and Distinguished Analyst in Gartner Research. His research focuses on CRM, and he is the research leader for the Customer Experience Management and CRM Strategy and Execution topics. He researches customer experience, CRM strategy, CRM implementation and CRM service providers and more generally covers CRM in Europe.

10:15 am to 11:15 am

Keynote 2: Operationalise Digital Transformation in Customer Engagement

Ashu Roy, CEO, eGain

Ashutosh Roy, eGain's co-founder, has served as Chief Executive Officer and Chairman of eGain since 1997. From 1995 to 1997, he served as Chairman of WhoWhere? Inc, an Internet-service company he co-founded, which is now part of Lycos, Inc. From 1993 to 1995, Ashu co-founded Parsec Technologies, an international call center software company based out of India. From 1988 through 1992, he worked in various software engineering positions at Digital Equipment Corp.

Ashu holds a BS in Computer Science from the Indian Institute of Technology, New Delhi, a Masters degree in Computer Science from Johns Hopkins University, and an MBA from Stanford University.

11:15 am to 11:45 am

Coffee break and demo showcase

12:15 pm to 1:00 pm

Knowledge-Powered Customer Service Transformation at EE with eGain

David Walker, Head of Customer Technology & Innovation, Customer Service, EE

1:00 pm to 2:30 pm

Lunch break + Demo showcase

2:30 pm to 3:15 pm

HMRC: From Paper and Phones to a Multichannel Digital Service

Mark Dearnley, Chief Digital and Information Officer, HMRC

3:15 pm to 3:45 pm

Smarter Self-Service for the Millennial Consumer

3:45 pm to 4:15 pm

Coffee break

4:15 pm to 4:45 pm

Mission Possible: All Agents, All Calls, No Training

4:45 pm to 5:15 pm

Omnichannel Analytics for Operational Excellence

5:15 pm to 5:45 pm

Transforming Digital Journeys: It's a Sprint and a Marathon!

5:45 pm to 6:00 pm

Closing remarks

6:00 pm to 7:30 pm

Cocktail reception and demo showcase

Register now, it's free!

 Book your seat now.


Location and Venue


8 Northumberland Avenue

London, WC2N 5BY

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