• AX + BX + CX = DX!

    Yes, ask us about it!

    REGISTER NOW, IT'S FREE!


  • eGain Digital+AI Day 2017

    Tuesday, December 5, 2017     |     Hyatt Regency O’Hare, Chicago

    REGISTER NOW, IT'S FREE!
  • EVENT WILL START IN
    • 00

      days

    • 00

      hours

    • 00

      minutes

    • 00

      seconds



  • EXCITING DAY FOR ALL

    Exchange ideas, best practices, and success stories in digital customer engagement!

    REGISTER NOW, IT'S FREE!

The Experience Triad—CX, AX, and BX. That’s what it takes to deliver delightful DX (digital experiences), today’s business imperative. The importance of consumer experience (CX) is well-chronicled. Agent experience (AX) and the business experience (BX) in consuming technologies and creating value for the business, are the new hot topics. Learn more about them (in addition to CX) only at eGain Digital+AI Day!

 Add to My Calendar 2017-12-05 7:00:00 2017-12-05 19:00:00 America/Chicago eGain Digital+AI Day 2017 eGain Digital+AI Day 2017. Exchange ideas, best practices, and success stories in digital customer engagement. Hyatt Regency, O'Hare, 9300 Bryn Mawr Avenue, Rosemont, Illinois 60018

OUR SPEAKERS

Lara Ponomareff

Lara Ponomareff

Corporate Executive Board (now Gartner)
avatar

Ashu Roy

CEO, eGain Corporation

AGENDA

7:30 am to 9:30 am

Registration + Breakfast + Innovation Showcase

9:30 am to 9:35 am

Opening Remarks

9:35 am to 10:15 am

KEYNOTE 1

Effortless Experience: The New Battleground for Customer Loyalty

Lara Ponomareff, Customer Contact Practice Leader, CEB (Gartner)

10:15 am to 11:00 am

KEYNOTE 2

AX + BX + CX = DX! Triad for Transformation

Ashu Roy, CEO, eGain

11:00 am to 11:30 am

Coffee

11:30 am to 12:00 pm

Effortless Experience: Digitize the Agent Desktop

12:00 pm to 12:30 pm

Client Innovation Showcase 1

12:30 pm to 2:00 pm

Lunch and Demo Showcase

2:00 pm to 2:30 pm

Idea Book: Six Killer Use Cases for AI Knowledge in Customer Engagement

2:30 pm to 3:00 pm

Client Innovation Showcase 2

3:00 pm to 3:30 pm

Journey Analytics: From Theory to Practice

4:00 pm to 4:30 pm

Coffee

4:30 pm to 5:00 pm

3Ms for Omnichannel Contact Center Excellence: Measure, Monitor, Manage

5:00 pm to 5:30 pm

Thrive with eGain Quick Value Services

5:30 pm to 5:35 pm

Closing Remarks

5:35 pm to 7:30 pm

Innovation Showcase and Cocktail Reception


* Agenda subject to change

WHAT TO EXPECT

One great day

Exchange ideas, best practices, and success stories in digital, knowledge, analytics, and AI.

Location

Great location in the vicinity of Chicago O'Hare! Free shuttle rides available.

Demo lounge

Watch innovations in action; learn quickly to get there risk-free.

Free food and drinks!

Enjoy your day with free breakfast, lunch, and cocktails!

WHAT PEOPLE SAY

They love it. Read what the previous attendees had to say!

gallery image


EVENT VENUE

Hyatt Regency, O'Hare
9300 Bryn Mawr Avenue
Rosemont, Illinois 60018

CONTACT

Email us at
easy@egain.com

back to top