80% to 90% of DX (digital experience) initiatives fail. How can you increase your odds of successes? The answer lies in the Experience Triad—CX, AX, and BX—customer experience, agent experience, and the business experience. That’s what it takes to deliver delightful DX, today’s business imperative!
Brian ManusamaResearch Director
Bill HemstedtDirector of Applications Delivery
Peter Erland NielsenDigital Transofrmation Consultant
Rania AzezInternational Customer Service Manager
Brian Manusama, Research Director, Gartner
Ashu Roy, CEO, eGain
CLIENT INNOVATION SHOWCASE - BUPA GLOBAL
Bill Hemstedt, Director of Applications Delivery and Support, Bupa Global
CLIENT INNOVATION SHOWCASE - TRYG
Peter Erland Nielsen, IT Development Manager, Tryg
CLIENT INNOVATION SHOWCASE - ADLER
Raina Azez, International Customer Service Manager, Adler
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