80% to 90% of DX (digital experience) initiatives fail. How can you increase your odds of successes? The answer lies in the Experience Triad—CX, AX, and BX—customer experience, agent experience, and the business experience. That’s what it takes to deliver delightful DX, today’s business imperative!

 Add to My Calendar 2019-05-13 9:00:00 2019-05-13 21:30:00 Europe/London eGain DX19 eGain DX19. Exchange ideas, best practices, and success stories in digital customer engagement. The Brewery, 52 Chiswell St, London

OUR SPEAKERS

Brian Manusama

Brian Manusama

Research Director
Gartner
Ashu Roy

Ashu Roy

CEO
eGain Corporation
Bill Hemstedt

Bill Hemstedt

Director of Applications Delivery
and Support, Bupa Global
Peter Erland Nielsen

Peter Erland Nielsen

Digital Transofrmation Consultant
Tryg
Rania Azez

Rania Azez

International Customer Service Manager
Adler

AGENDA

8:00 am to 9:30 am

Registration + Breakfast

8:00 am to 9:30 am

Innovation Showcase

9:30 am to 10:30 am

ANALYST VIEW

The Future of Customer Engagement

Brian Manusama, Research Director, Gartner

10:30 am to 11:30 am

KEYNOTE

Connect More Dots: Digital Transformation That Works

Ashu Roy, CEO, eGain

11:30 am to 12:00 pm

Coffee and Innovation Showcase

12:00 pm to 12:30 pm

CLIENT INNOVATION SHOWCASE - BUPA GLOBAL

Bill Hemstedt, Director of Applications Delivery and Support, Bupa Global

12:30 pm to 1:00 pm

Knowledge+AI in the Contact Center: Run, Change, Transform

1:00 pm to 2:30 pm

Lunch and Innovation Showcase

2:30 pm to 3:00 pm

CLIENT INNOVATION SHOWCASE - TRYG

Peter Erland Nielsen, IT Development Manager, Tryg

3:00 pm to 3:20 pm

Agent Desktop Transformation: From the Phone Age to the Digital Age

3:20 pm to 3:50 pm

CLIENT INNOVATION SHOWCASE - ADLER

Rania Azez, International Customer Service Manager, Adler

3:50 pm to 4:10 pm

Take the Mess Out of Messaging

4:10 pm to 4:30 pm

Virtual Assistant 3.0: Smart, Connected, Everywhere

4:30 pm to 6:00 pm

Cocktail Reception and Innovation Showcase


* Agenda subject to change without notice


REGISTER NOW, IT'S FREE!

WHAT TO EXPECT

One great day

Exchange ideas, best practices, and success stories in digital, knowledge, analytics, and AI.

Location

Great location in the heart of London City. Easily accessible via public transport.

Demo lounge

Watch innovations in action; learn quickly to get there risk-free.

Free food and drink!

Enjoy your day with free breakfast, lunch, and cocktails!

WHAT PEOPLE SAY

They love it. Read what the previous attendees had to say!

More tweets #digitalAIday


EVENT VENUE

The Brewery
52 Chiswell St, London
EC1Y 4SD, UK

CONTACT

Vishal Kotwal
Event Coordinator
publications@egain.com

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