7:30 am to 9:00 am

Registration + Breakfast

8:00 am to 9:00 am

Innovation Showcase

9:00 am to 10:00 am

ANALYST VIEW

Brian Manusama, Research Director, Gartner

10:00 am to 10:55 am

KEYNOTE

Connect More Dots: Digital Transformation That Works

Ashu Roy, CEO, eGain

10:55 am to 11:00 am

Demo Lounge Walkthrough

11:00 am to 11:30 am

Coffee and Innovation Showcase

11:30 am to 12:00 pm

CLIENT INNOVATION SHOWCASE

12:00 pm to 12:20 pm

Knowledge+AI in the Contact Center: Run, Change, Transform

12:20 pm to 12:50 pm

CLIENT INNOVATION SHOWCASE

12:50 pm to 1:10 pm

The Insight-Driven Contact Center: From Analysis to Automation

1:10 pm to 1:30 pm

Advisor Desktop: Flexing New Muscles

1:30 pm to 2:45 pm

Lunch and Innovation Showcase

2:45 pm to 3:30 pm

ANALYST VIEW

3:30 pm to 4:00 pm

CLIENT INNOVATION SHOWCASE

4:00 pm to 4:20 pm

Take the Mess Out of Messaging

4:20 pm to 4:40 pm

Sustained Success with Knowledge

4:40 pm to 5:00 pm

Virtual Assistant 3.0: Smart, Connected, Everywhere

5.00 pm to 6:30 pm

Cocktail Reception and Innovation Showcase