80% to 90% of DX (digital experience) initiatives fail. How can you increase your odds of successes? The answer lies in the Experience Triad—CX, AX, and BX—customer experience, agent experience, and the business experience. That’s what it takes to deliver delightful DX, today’s business imperative!

 Add to My Calendar 2018-11-13 7:00:00 2018-11-13 19:00:00 America/Chicago eGain DX18 eGain DX18. Exchange ideas, best practices, and success stories in digital customer engagement. Hyatt Regency, O'Hare, 9300 Bryn Mawr Avenue, Rosemont, Illinois 60018

OUR SPEAKERS

Rick Parrish

Rick Parrish

Principal Analyst for CX
Forrester
Research
Ashu Roy

Ashu Roy

CEO
eGain Corporation
Nadine LeBlanc

Nadine LeBlanc

Research Director for CRM and CX
Gartner
Mark Kinsey

Mark Kinsey

SVP of Operations
Paylocity
David Walker

David Walker

Head of Customer Technology and
Innovation, British Telecom (EE
)

AGENDA

7:30 am to 9:00 am

Registration + Breakfast

8:00 am to 9:00 am

Innovation Showcase

9:00 am to 10:00 am

ANALYST VIEW

State of CX: 2018 CX Performance by Leading Brands in the US and Canada

Rick Parrish, Principal Customer Experience Analyst, Forrester Research

10:00 am to 10:55 am

KEYNOTE

Beyond the Hype: Digital Transformation That Works

Ashu Roy, CEO, eGain

10:55 am to 11:00 am

Demo Lounge Walkthrough

11:00 am to 11:30 am

Coffee and Innovation Showcase

11:30 am to 12:00 pm

CLIENT INNOVATION SHOWCASE

CX and AX Transformation at British Telecom (EE) with eGain

David Walker, Head of Customer Technology and Innovation, EE

12:00 pm to 12:20 pm

Take the Mess Out of Messaging

12:20 pm to 12:40 pm

Reinvent the Agent Desktop for the Millennial and Gen Z Workforce

12:40 pm to 1:00 pm

AI and Process Automation: Ditch the Maps When You Have GPS

1:00 pm to 2:15 pm

Lunch and Innovation Showcase

2:15 pm to 3:00 pm

ANALYST VIEW

Emerging Trends in Customer Service Technology and Best Practices

Nadine LeBlanc, Research Director for CRM and Customer Experience, Gartner

3:00 pm to 3:30 pm

CLIENT INNOVATION SHOWCASE

Paylocity and eGain: Propelling HR From Backroom to Boardroom

Mark Kinsey, Senior Vice President of Operations, Paylocity Corp

3:30 pm to 3:50 pm

CLIENT INNOVATION SHOWCASE

Assurant and eGain: Contact Center Operations with Connected Analytics

Michael Cummings, Senior Manager, Cloud and Infrastructure Services, Assurant

3:50 pm to 4:10 pm

The Insight-Driven Contact Center: Measure, Manage, Maximize

4:10 pm to 4:30 pm

Virtual Assistant Deployment: Virtues and Vices

4.30 pm to 6:00 pm

Cocktail Reception and Innovation Showcase


* Agenda subject to change without notice




EGAIN SOLVE SESSIONS

Wednesday, November 14  |   Only for eGain Customers and Partners

In-depth sessions with unlimited Q&A on eGain Solve—the latest version of eGain's customer engagement suite

Track 1: DigitaL+Desktop
  • Session 1: 9 am - 10 am
  • Session 2: 10 am - 11 am
  • Session 3: 11 am - 12 pm
REGISTER
Track 2: knowledge+AI
  • Session 1: 9 am - 10 am
  • Session 2: 10 am - 11 am
  • Session 3: 11 am - 12 pm
REGISTER
Track 3: Analytics
  • Session 1: 9 am - 10 am
  • Session 2: 10 am - 11 am
  • Session 3: 11 am - 12 pm
REGISTER


WHAT TO EXPECT

One great day

Exchange ideas, best practices, and success stories in digital, knowledge, analytics, and AI.

Location

Great location in the vicinity of Chicago O'Hare! Free shuttle rides available.

Demo lounge

Watch innovations in action; learn quickly to get there risk-free.

Free food and drinks!

Enjoy your day with free breakfast, lunch, and cocktails!

WHAT PEOPLE SAY

They love it. Read what the previous attendees had to say!

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EVENT VENUE

Hyatt Regency, O'Hare
9300 Bryn Mawr Avenue
Rosemont, Illinois 60018

CONTACT

Email us for eGain DX18 inquiries

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