• eGain Digital+AI Day 2017

    Tuesday, March 14, 2017     |     The Brewery, 52 Chiswell St, London

    REGISTER NOW, IT'S FREE!
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  • EXCITING DAY FOR ALL

    Exchange ideas, best practices, and success stories in digital customer engagement!

    REGISTER NOW, IT'S FREE!

The digital world is getting smarter. Your customer engagement options need to get smarter, too, in order to thrive in digital. This is where AI (Artificial Intelligence) and predictive analytics come in. Just like strawberries and cream, Digital and AI combine to create “wow”—across the entire experience chain, including the business, frontline agents, and ultimately the end-customer. Reserve your seat for this game-changing day, so you can get on the fast track to digital domination!

 Add to My Calendar 2017-03-14 9:00:00 2017-03-14 21:30:00 Europe/London eGain Digital+AI Day 2017 eGain Digital+AI Day. Exchange ideas, best practices, and success stories in digital customer engagement. The Brewery, 52 Chiswell St, London

OUR SPEAKERS

Brian Manusama

Brian Manusama

Research Director, Gartner
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Ashu Roy

CEO, eGain Corporation
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AGENDA

7:30 am to 9:00 am

Registration, Breakfast, and Demo Showcase

9:00 am to 9:05 am

Opening Remarks

9:05 am to 10:00 am

KEYNOTE 1

Next-Gen Knowledge Management for Digital Engagement: Hot Trends and Success Stories

Brian Manusama, Research Director, Gartner

10:00 am to 11:00 am

KEYNOTE 2

Digital and AI: The One-Two Punch for CX Transformation

Ashu Roy, CEO, eGain

11:00 am to 11:30 am

Coffee

11:30 am to 12:00 pm

CUSTOMER SHOWCASE 1

12:00 pm to 12:30 pm

Zero to Digital in 30 Days: The Method Behind the Magic

Ian Jones, Head of Strategic Solutions, eGain

12:30 pm to 1:00 pm

Results First: Analytics-Driven Digital Transformation

James Hunt, Director, Product Management, eGain

1:00 pm to 2:00 pm

Lunch and Demo Showcase

2:00 pm to 2:45 pm

CUSTOMER SHOWCASE 2

2:45 pm to 3:15 pm

AI That Works: Chatbots, Guided Processes, and More

John Connors, Senior Director, Digital Transformation, eGain

3:15 pm to 3:45 pm

Operationalizing Digital Customer Engagement Strategies

Noel Harris, Director, Digital Transformation, eGain

3:45 pm to 4:15 pm

Coffee

4:15 pm to 4:45 pm

CUSTOMER SHOWCASE 3

4:45 pm to 5:10 pm

Project Diaries: Deploying Knowledge+AI

Linda Yeardley, Digital Transformation Director, eGain

5:10 pm to 5:35 pm

KM, CM, DM, and SharePoint: Myths and Best Practices

Arvind Gopal, Director of Product Management, eGain

5:35 pm to 5:40 pm

Closing Remarks and What to Do Wednesday Morning

5:40 pm to 7:30 pm

Cocktail Reception


* Agenda subject to change

WHAT TO EXPECT

One great day

Exchange ideas, best practices, and success stories in digital, knowledge, analytics, and AI.

Location

Great location in the heart of London City. Easily accessible via public transport.

Demo lounge

Watch innovations in action; learn quickly to get there risk-free.

Free food and drink!

Enjoy your day with free breakfast, lunch, and cocktails!

WHAT PEOPLE SAY

They love it. Read what the previous attendees had to say!



EVENT VENUE

The Brewery
52 Chiswell St, London
EC1Y 4SD, UK

CONTACT

Vishal Kotwal
Event Coordinator
easy@egain.com

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